AI Voice & Reception
When the phone rings and everyone is busy.
Answer a call when the team is busy, capture what the caller needs and hand it to the right person.
A call script, a handover to the right team and a checklist for testing missed calls and urgent requests.
When it helps
Calls go to voicemail during viewings, on site or after closing. By the time someone listens, the caller may have moved on.
What we put in place
We agree which questions the receptionist can answer, what details to take and when to transfer a call or arrange a callback.
An example in practice
A lettings agent is showing a property when a prospective tenant calls. The receptionist takes the property address and preferred time. The agent receives a callback brief and confirms the viewing.
What to measure
Missed enquiries and time to a callback.
A practical first step
Explore this for your team.
Tell us about one task in the enquiry form. Your 30-minute AI Opportunity Review is free and carries no obligation.