AI Customer Service
Give routine questions a clear answer.
Answer routine delivery questions from approved guidance and pass exceptions to your support team.
A tested set of answers, a queue for exceptions and a way for staff to correct guidance.
When it helps
Delivery, returns and service questions fill the inbox. Staff must read every message to find the ones that need judgement.
What we put in place
We turn your approved policies into answers, define when to ask for more information and agree which enquiries go straight to a person.
An example in practice
A retailer receives two returns queries. A standard request gets the published instructions. A customer reporting a damaged delivery is passed to a colleague with the conversation attached.
What to measure
Time to a useful reply and the number of cases reopened.
A practical first step
Explore this for your team.
Tell us about one task in the enquiry form. Your 30-minute AI Opportunity Review is free and carries no obligation.